Although excavation does not seem to be the most essential part of the pool-building process, it is the part that literally sets the foundation for the entire pool. Excavation is not a scary process, in fact, it is pretty straight-forward: a company uses a few trucks to dig a big hole in the ground where your pool will be. But, not just anyone can provide perfect excavation. It takes a knowledgeable and experienced team of professionals to assess the yard, and dig the pool to the specific shape and outline. Not sure how to narrow down your excavation company choices? There are a number of things to keep in mind when choosing a company to dig your pool for you.
- For many people, personal recommendations from friends and family can come into play when choosing a company. Perhaps there have been many pools installed in your neighborhood- don’t be afraid to ask your neighbors who they used and what they thought of the experience. It may even be worthwhile to check out internet forums or websites such as Nextdoor to get an idea of who people like-or don’t like. However, it is best to not rely on internet and personal recommendations alone.
- References. Look at who a company has done work for, and look for examples of their work. It’s easy for a company to say they dug 100 pools last year, but without references, they could simply make up any number. The more happy customers an excavation company can point to, the better. Providing actual customer names, contacts, and pictures of the work makes it more transparent for you to see what kind of company you are dealing with. See if they have excavated pools for just homeowners, or for other pool companies as well. If a company is willing to show you pictures of past work (or even better-give you past customer names to contact) that is a good sign.
- Reviews. Similar to references, reviews help back up the claims of the excavation company. In today’s tech-savvy world, most people check reviews before they purchase a product or service anyway. So, this step should be easy! It’s always a good idea to check out what customers are saying on Google, Facebook, etc. to get feedback from real customers. Remember- a company with all good reviews is not a red flag! In fact, it is quite the opposite. No one can deny that each different company is going to have their setbacks, but good reviews mean happy customers.
- Reputation. A company’s reputation combines recommendations, references, reviews, word-of-mouth, and, obviously, their business practices. It is the main thing you want to assess before choosing an excavation company. Besides accessing references and reviews, another good place to check a company’s reputation is with the Better Business Bureau (BBB). If a company has a good rating with the BBB, it means they are rated well for their trustworthiness and responsiveness. The BBB also shows how many complaints a company has had against them. You do not necessarily have to rule out a company because of a few complaints. Any legitimate business that has been around for a while is bound to have at least one complaint. Don’t let that one complaint cause you to throw away a great company!
Long story short: it is best to do a bit of research before you choose an excavation company. Remember, the excavation sets the stage for the entire pool, so it is imperative that it is done correctly. Choosing a reliable, experienced excavation company will make sure that it is done properly!